BOOKING INFORMATION

1. How can I book a car?

Simply visit our website, where you'll find our user-friendly online booking form. Select your desired pickup date and return date and you'll instantly see all the available vehicles to choose from. It's that easy!

 

2. Where will the car be delivered?

We offer flexible delivery and pickup options. You can have your rental vehicle delivered to or picked up from a location of your choice, whether it's at the airport, your hotel, a train station, or any other convenient spot. We're here to make your car rental experience as convenient as possible!

Airport Meet and Greet: For arrivals at the airport, our agent will be awaiting you outside the terminal with a sign containing your name.
 

3. How will I know if my reservation is confirmed?

Once you've completed the reservation process on our website, you'll receive an email confirmation. This email will include a unique reservation number and all the details of your booking. We recommend that you keep a printed or digital copy of this confirmation handy and present it when you receive your vehicle. It's your assurance that your reservation is confirmed and ready to go!

 

RENTING SPECIFICATIONS

1. What is the duration of the rental?

Your rental duration is determined by the terms specified in your rental contract. Any extensions beyond this duration would need to be conventionally granted by the lessor.

If the vehicle is not returned at the agreed-upon deadline, the lessor reserves the right to repossess the vehicle, at the expense of the tenant, regardless of its location.

The maximum rental period of a contract is 30 days. If the customer wishes to extend the rental period, he must return to the car rental office at the end of the rental period in order to sign a new contract.

We want to ensure a smooth and well-defined rental experience, so please adhere to the specified rental duration to avoid any inconveniences.

 

2. I returned the vehicle too late. Can I avoid additional billing?

Rental days are calculated based on 24-hour periods, and we understand that sometimes travel plans can change. To provide some flexibility, we offer a one-hour courtesy period. However, if your return exceeds this courtesy period, it will result in the invoicing of a full additional day. We recommend reaching out to us in advance if you anticipate returning the vehicle late, and we'll do our best to assist you.

 

3. The category of cars I reserved is not available. What are my choices?

Our goal is to always provide you with the model you've selected for your rental. However, in rare instances where we're unable to fulfill your request, we go the extra mile to ensure your satisfaction. In such cases, we'll offer you an equivalent model at no additional cost. We believe in making your journey as smooth and enjoyable as possible, and we're committed to ensuring that everything is perfect for your trip. Your convenience is our priority.

 

DOCUMENTATION AND PAYMENT

1. What documents do I need to present to 1Servicecar agency to pick up my vehicle?

To collect your rental vehicle, you'll need to have the following documents with you:

1. A valid driving license in your name issued in your country of residence.
2. A valid credit card in the name of the main driver.
3. For national residents, your passport or identity card.

Having these documents ready will ensure a smooth and hassle-free pickup process for your rental car.

 

2. How can I pay?

Payment for your rental can be conveniently made either online through our website or at the time of vehicle pick-up.

Online payment will soon be activated on our website

If you choose to make the payment in person, please note that customers are required to present their credit or debit card. This card should be in the name of the main driver, remain valid on the scheduled date of return of the vehicle, and, if the vehicle was reserved in advance, the card presented must be the same one used for the reservation.

The rental amount is payable in euros and can be settled using one of the following accepted means of payment:

Credit or Debit Card: We accept various cards, including bank cards, credit cards (Carte Bleu, Visa, Euro-Mastercard), as secure payment options.

Deposit:  The deposit is necessary for the rental. The deposit will be refunded upon the satisfactory return of the vehicle.
Each car had its own deposit and it is displayed on the cars while booking.

Cash: We also accept cash payments in euros and customers can also leave deposit in cash

Our rates are inclusive of unlimited mileage, vehicle lubricants and maintenance, as well as vehicle delivery and collection services. All our prices are expressed in Euros.

 

3. Do I need to pay a security deposit?

1Servicecar requires you to leave a security deposit at your arrival , in addition to the rental price. This security deposit is processed as a bank pre-authorization.

The deposit amount will be temporarily blocked (not debited) on your payment card during the pick-up process. This can be done in person at the time of pick-up.

The specific amount of the security deposit is determined based on several factors. These include the category of the vehicle you are renting, the rental period, and any additional mobility services that you may choose to subscribe to when picking up the vehicle.

Our goal is to ensure that you have a secure and convenient rental experience, and the security deposit is a standard practice to cover any potential incidentals during your rental period.

 

4. What are the accepted payment methods?

To secure the deposit and the rental booking, we require a credit card in the name of the main driver. We accept Visa and Mastercard for this purpose. Additionally, we also accept debit cards in the name of the main driver if they are Visa or Mastercard and we also accept payment in cash.

However, please note that we do not accept the following payment methods:

• Cards that belong to someone else, even if they are a family member.
• Online payment methods like Google Pay and Apple Pay.
• American Express debit and credit cards.

Please make sure that you have the eligible payment methods with you to ensure a smooth and secure payment process for your rental car.

 

DRIVER INFORMATION

1. What are the driver requirements for renting a car?

To rent a car with us, the main driver must meet the following criteria:

• The driver must be at least 21 years old.
• The driver should have a valid driving license with a minimum of 1 year of driving experience.
• Only the driver whose name is specified in the rental contract is allowed to operate the vehicle.

These requirements are in place to ensure safe and responsible car rentals. We appreciate your understanding and cooperation in meeting these criteria.

 

2. Can I add multiple vehicle drivers?

The main driver's name mentioned on the Rental Agreement is crucial, and they must be present when signing the agreement. All rental-related costs will be invoiced to the main driver.

However, if you want to add one more driver you can do this for free by filling in his information when booking a car. In this way, the additional insurance and protection included in the Rental Agreement can cover both the main driver and the driver for whom the "additional driver" option has been added.

The Additional driver must provide the supporting documents as indicated in question 1 from the category Driver information “What are the driver requirements for renting a car?”.

In case of an accident, if the driver of the vehicle is neither the main driver nor an additional driver with the required documentation, this person will be responsible for any damage sustained by the vehicle, up to its market value. Additionally, they will be liable for the costs associated with its immobilization.

We want to ensure that all drivers are covered appropriately, so please be sure to follow these guidelines to avoid any unexpected liabilities.

 

3. Do I need an International Driving Permit (IDP) to drive in Morocco?

Driving in Morocco is straightforward for most travelers. You can utilize your regular driving license, which is generally accepted in the majority of North African and South African countries, as well as throughout Europe, provided it's written in English or French. In most instances, you won't need an International Driving Permit (IDP).

However, it's a good practice to check the specific requirements and regulations based on your home country and travel plans. We want to ensure you have a smooth and enjoyable driving experience while exploring Morocco.

 

CAR RENTAL POLICIES

1. Mileage

You have the freedom of unlimited mileage, so you can explore Morocco without any mileage restrictions.

2. Fuel

With our "Same to Same" policy, you'll receive the vehicle with a certain fuel level, and we kindly request that you return it with the same level of fuel when your rental period ends. This straightforward policy ensures a hassle-free fuel experience.

3. Cross-border travel

Our vehicles are for use within the country's borders only. This policy is in place to ensure the safety and proper maintenance of our vehicles during your rental period. We appreciate your understanding in adhering to this policy.

4. Cancellation policy

1. To request a cancellation, customers must send an email indicating their desire to cancel the booking. Please provide us with your booking reference and full name in advance to expedite the process.

2. Once an online payment is made, customers who wish to cancel a booking must do so within 48 hours to receive a refund; otherwise, the amount paid will not be refunded.

These are important details to keep in mind for a smooth and enjoyable rental experience.

 

VEHICLE DAMAGE AND INSURANCE POLICIES

1. What is the insurance policy for the rental vehicles?

Our vehicles are comprehensively insured, covering all risks, with the exception of tire damage. However, in the event of damage other than theft, fire, civil liability, and personal accident insurance (PAI), there is a capped non-redeemable deductible that remains the responsibility of the driver if their partial or full liability is engaged.

It's important to note that for any accident, a written statement is mandatory.

Items that are not included in this insurance coverage are:

• the radio
• telephone
• car key
• accessories
• abnormal deterioration of the tires
• damage to the vehicle's undercarriage
• any clothing or personal items in the car (excluding the trunk), or on the roof rack, for which the customer is their own insurer.

As for the insurance payment, we offer a diversity of options to cater to your rental needs, ensuring flexibility and affordability during your journey:

1. Partial Payment: With partial payment you pay half of the insurance and half of the deposit (Available for some vehicles and starts from a rental duration of 3 days and more)
2. Full Payment: With the full payment you pay the entire insurance cost and 0 deposit (Applicable for certain vehicles and begins from a rental duration of 7 days and more)

 

2. What to do in case of damage to the vehicle?

Dealing with vehicle damage can be a concern, and we want to ensure you're well-informed:

Damage upon arrival

When you pick up your rental vehicle, we'll conduct a thorough inspection together, noting any pre-existing damage on your rental agreement or the vehicle condition report. Be assured that we will never charge you for damage that already exists.

If you happen to notice any damage on the rental vehicle that is not mentioned in your rental agreement, we kindly ask that you get in touch with us as soon as possible. While we diligently inspect our rental vehicles, occasional oversights can happen.

For instance, if you picked up your vehicle in the evening, please reach out to us the following morning. Our contact number is readily available on the front of your rental agreement. In case the vehicle has been delivered to you, please use the number provided on the agreement. Your prompt communication helps us address any issues efficiently and ensure your rental experience remains smooth.

Damage during your travels

In the unfortunate event of damage occurring during your rental, you'll be invoiced based on the repair costs established by the garage. The invoiced amounts are determined by averaging the repair costs of the most representative vehicles in each category. If damage occurs, we'll invoice the total amount of the repairs as agreed upon when you signed the rental contract.

Our aim is to ensure transparency and fairness when it comes to vehicle damage, and we're here to assist you through the process.

 

3. What should I do in the event of an accident, mechanical breakdown or theft of the vehicle?

In the unfortunate event of a mechanical breakdown or accident that prevents you from continuing your journey or forces you to stop the vehicle to avoid a breakdown, you can rely on our assistance service, which is included in the price of your rental.

If you are involved in an accident, please take the following steps:

1. Notify the 1Servicecar agency (or 1Servicecar Assistance) as soon as you become aware of the accident.
2. Within a maximum period of five (5) working days, you must submit or send an amicable accident report to 1Servicecar.

We're here to support you through unexpected situations, and our assistance service is designed to ensure your safety and peace of mind during your journey.
 

ADDITIONAL SERVICES

1. Long-term rental (LLD)

For extended rentals lasting more than one month, customer should send  us a fully detailed program (car choice and exact periods) on our email : contact@1servicecar.com

We're committed to offering competitive rates and flexible terms for long-term rentals, ensuring that you get the best value for your extended stay or usage.

 

2. Rental with driver

We offer rental services with a driver upon customer request. To arrange this service and receive a personalized quote, please be sure to specify your request while sending us an email

Our goal is to accommodate your specific needs, and our rental with driver service can add an extra layer of convenience and personalized assistance to your journey.